All work performed at Acrylic Reptile Cages is guaranteed to be at its best workmanship possible. If the habitat is not what you expected, please call immediately to explain. We ask that you send a picture of the discrepancy or arrange to ship the habitat back for our inspection. Original packing material must be intact. Shipments must be insured for full invoice value. If the problem is as stated, we will correct it or replace the habitat at no extra charge. No Cash Refunds. We follow Visa, MC and AMEX guidelines. Full Price Less Shipping Charges will be applied to all returns.